Shipping & Delivery

Last updated: July 2025
Operated by: MONIFAB LTD

This Shipping Policy outlines how we deliver both digital and physical products to our customers. By placing an order on our website (www.monifabookcase.com), you agree to the terms outlined below.

1. DIGITAL PRODUCTS

All digital products (such as eBooks, digital planners, and downloadable files) are delivered electronically.

• After successful payment, you will receive a download link by email.
  
• The email is sent to the address you entered during checkout.
  
• If you don’t receive your files within 15 minutes, please check your spam/junk folder.
• For technical issues, contact us at: support@monifabookcase.com

⚠️ Please note: Due to the nature of digital goods, all sales are final once the download link has been sent.

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2. PHYSICAL PRODUCTS

We ship physical items (such as printed books and bundled products) using secure and tracked delivery services.

Order Processing

• Orders are processed within 1–3 business days (Monday to Friday, excluding holidays).
  
• A shipping confirmation with a tracking link will be emailed to you once your order is dispatched.
  
• Orders placed during busy periods or promotional campaigns may take longer to process.
  

Shipping Rates & Estimated Delivery Times

🚚 Free shipping is available for orders over £100 (UK/Wales only). Automatically applied at checkout.

Carriers We Use

Depending on your location, we may ship via:

• Royal Mail (UK)
  
• USPS (USA)
  
• Canada Post (Canada)
  
• DHL (Germany & EU)
  
• Local trusted partners where applicable
  

Import Duties & Taxes

All orders are shipped from the United Kingdom. International deliveries may be subject to import duties, VAT, or local taxes. These fees are not included in our prices and are the customer’s responsibility.

We recommend checking your local customs regulations before placing an order.

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3. ORDER CHANGES & CANCELLATIONS

Once your order is placed, it enters our fulfillment system and cannot be changed or cancelled. Please double-check all order details before checkout.

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4. DAMAGED OR LOST SHIPMENTS

If your order arrives damaged:

• Contact support@monifabookcase.com within 5 business days of receiving the package.
  
• Include clear photos of the product and packaging.
  
• We will investigate and offer a suitable solution (replacement or refund, case-by-case).
  

If your parcel appears lost or shows no tracking updates for:

• 15+ days (domestic orders)
  
• 25+ days (international orders)
  

please reach out to us.

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5. EXPEDITED SHIPPING

Express shipping may be available depending on your location. Please contact us before placing your order to confirm availability and cost:
📧 support@monifabookcase.com

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6. CONTACT US

All shipping inquiries should be directed to:

MONIFAB LTD
71–75 Shelton Street
Covent Garden, London, UK
📧 support@monifabookcase.com